Store Policy

Customer Care

Welcome to JPG Models! We strive to provide the best products and services for our customers. Please review our store policies to ensure a smooth and satisfactory shopping experience.

1. Order Processing

Processing Time: Orders are typically processed and shipped within 4 business days after payment is confirmed.
Custom Orders: Custom 3D printing orders may require additional processing time, depending on the complexity of the project. Specific timelines will be communicated at the time of order confirmation.

2. Shipping

Shipping Methods: We offer worldwide shipping via registered mail, which includes tracking to ensure your package arrives safely.
Shipping Times: Shipping times may vary depending on your location. Please refer to your tracking information for detailed updates.
Shipping Costs: Shipping costs are calculated at checkout based on the destination and weight of the package.

3. Returns and Refunds

Return Policy: We accept returns under the following conditions:
- The buyer is responsible for return shipping costs.
- Returned items must be in their original, undamaged condition. Any item that has been damaged, altered, or shows signs of wear will not be accepted for return.
Return Process: To initiate a return, please contact us within 3 days of receiving your order. Returns must be shipped back within 5 days of receiving your return authorization.
Refunds: Once we receive and inspect the returned item, we will process your refund within [Z days]. Refunds will be issued to the original payment method.
Non-Returnable Items: Custom orders, clearance items, and any other products marked as non-returnable are not eligible for returns.

4. Payment

Payment Methods: We accept credit/debit cards and PayPal payment options.
Payment Security: All transactions are processed through secure payment gateways to protect your information.

5. Custom Orders

Customization: We offer custom 3D printing services. Please provide your STL model or contact us for 3D scanning and modeling services.
Pricing: Pricing for custom orders will be discussed and agreed upon before the order is finalized.

6. Privacy Policy

Data Protection: We respect your privacy and are committed to protecting your personal information. Any data collected during your transaction will be used solely for the purpose of fulfilling your order and improving our services.

7. Customer Support

Contact Information: If you have any questions, concerns, or need assistance, please contact us at jpgmodels81@gmail.com or through the contact form on our website. We are here to help and will respond as quickly as possible.

By placing an order with JPG Models, you agree to the above terms and conditions. Thank you for choosing us for your 3D printing needs!

Privacy & Safety

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Wholesale Inquiries

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Payment Methods

- Credit / Debit Cards
- PAYPAL
- Offline Payments